Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," "our," or the "Company") collects, uses, discloses, and safeguards your personal information when you visit our website at ranchs-pizza.top, place orders, use our services, or interact with us in any way. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in a transparent, secure, and responsible manner. This policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. Who We Are

Pizza Ranch is a food service business operating in the United States. We provide pizza and related food products to consumers through our website and other channels.

• Business Name: Pizza Ranch
• Website: ranchs-pizza.top
• Email: [email protected]

For all privacy-related inquiries, requests, or concerns, please contact us using the information provided in Section 14 of this Privacy Policy.

2. Information We Collect

We collect various categories of information depending on how you interact with our website and services. The categories below outline what we may collect, why we collect it, and how it is obtained.

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Username and password (stored in encrypted form)
• Date of birth (for age verification purposes)
• Profile photo or avatar (if voluntarily provided)

2.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information necessary to process your transaction. This may include:

• Credit card or debit card number (partial, tokenized)
• Billing name as it appears on the card
• Expiration date and security code (processed securely via payment processors)
• PayPal or other digital wallet identifiers

We do not store full credit card numbers on our servers. Payment processing is handled by third-party, PCI-DSS-compliant payment processors.

2.3 Order and Transaction Information

We collect records of orders you place with us, including:

• Items ordered and order history
• Order value and payment confirmation
• Special instructions or dietary preferences provided at checkout
• Delivery preferences and timing
• Coupon or promotional codes used

2.4 Usage and Behavioral Data

When you visit our website, we automatically collect certain technical and behavioral data about your interaction, including:

• Pages visited and time spent on each page
• Links clicked and menu items viewed
• Search queries entered on our website
• Shopping cart activity (items added, removed, abandoned)
• Referral source (how you found our website)
• Session duration and frequency of visits

2.5 Device and Technical Information

We collect technical information about the device and software you use to access our website:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution
• Unique device identifiers
• Internet service provider (ISP)
• Time zone settings and language preferences

2.6 Location Information

We may collect precise or approximate location data in the following circumstances:

• When you provide a delivery address for your order
• When you permit your browser or device to share geolocation data (for features such as finding the nearest location)
• Approximate location inferred from your IP address

2.7 Communications and Feedback

If you contact us via email, phone, or our website's contact form, or leave a review or feedback, we collect:

• Content of your messages and correspondence
• Customer service interaction records
• Survey responses and ratings
• Reviews and testimonials (if voluntarily submitted)

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. For detailed information, please refer to Section 9 of this Privacy Policy.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Below is a comprehensive list of how your data is used:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your online account and preferences
• Communicating order confirmations, updates, and delivery notifications
• Processing payments and issuing refunds or credits
• Providing customer support and responding to inquiries
• Verifying your identity and preventing fraudulent transactions

3.2 Personalization and User Experience

• Remembering your preferences and past orders for a faster checkout experience
• Recommending menu items based on your order history
• Customizing website content based on your location and preferences
• Displaying relevant promotions and special offers

3.3 Marketing and Promotional Communications

• Sending newsletters, promotional emails, and special offers (with your consent)
• Notifying you of loyalty program updates, points, and rewards
• Conducting sweepstakes, contests, or promotional campaigns
• Delivering targeted advertisements on third-party platforms based on your interests

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly at [email protected].

3.4 Analytics and Website Improvement

• Analyzing website traffic, user behavior, and performance metrics
• Testing new features, layouts, and menu presentations
• Identifying and fixing technical issues or bugs
• Conducting market research and customer satisfaction assessments

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public
• Detecting, investigating, and preventing fraudulent or illegal activity

4. Legal Basis for Processing Your Data

We process your personal information on the following legal grounds under applicable United States law:

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party service providers who assist us in operating our business and delivering our services. These providers are contractually required to handle your data only as instructed by us and to maintain appropriate security measures. Service providers may include:

• Payment Processors: To securely process your payment transactions
• Delivery Partners: To fulfill and deliver your food orders
• Email Marketing Platforms: To send newsletters and promotional communications
• Analytics Providers: Such as Google Analytics, to help us understand website usage
• Cloud Hosting and IT Services: To store and manage our data infrastructure
• Customer Support Tools: To manage customer inquiries and service tickets

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of such changes as required by applicable law and ensure your information continues to be protected under terms consistent with this Privacy Policy.

5.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the legal rights or property of Pizza Ranch
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

5.4 Advertising and Analytics Partners

We may share anonymized or aggregated data (which cannot reasonably identify you) with advertising networks and analytics companies to improve ad targeting and measure campaign performance. To the extent that we share data that may be considered a "sale" or "sharing" under California law (CCPA/CPRA), California residents have the right to opt out. See Section 8 for details.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our website
• Encryption of sensitive data stored in our databases
• Tokenization of payment card data through PCI-DSS-compliant processors
• Secure, access-controlled server environments
• Regular software updates and vulnerability patching
• Firewall and intrusion detection systems

6.2 Administrative Safeguards

• Restricted access to personal data on a need-to-know basis
• Employee training on data privacy and security best practices
• Data processing agreements with all third-party service providers
• Regular internal privacy audits and risk assessments

6.3 Incident Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including state data breach notification laws. We maintain an incident response plan to minimize harm and restore security promptly.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The following table provides general guidance on our retention periods:

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data disposal procedures.

8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.

8.1 Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal data.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Right to Opt Out of Marketing: You may unsubscribe from promotional emails at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

8.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know: You have the right to know what categories of personal information we collect, use, share, and sell about you, and for what purposes.
• Right to Delete: You have the right to request the deletion of your personal information, subject to exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, click "Do Not Sell or Share My Personal Information" (if applicable) or contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You may limit the use and disclosure of sensitive personal information to that which is necessary to perform the services or provide goods reasonably expected by you.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of quality based on your exercise of these rights.

8.3 How to Submit a Privacy Rights Request

To exercise any of the above rights, please contact us using one of the following methods:

• Email: [email protected] (subject line: "Privacy Rights Request")
• Website: ranchs-pizza.top (contact form)

We will acknowledge your request within 10 business days and respond substantively within 45 days. If we require additional time (up to 90 days total), we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing your request.

8.4 Authorized Agents

California residents may designate an authorized agent to submit a rights request on their behalf. The authorized agent must provide written proof of authorization, and we may require you to verify your identity directly with us before processing the request.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and deliver personalized content and advertising.

9.1 Types of Cookies We Use

9.2 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers also allow you to delete existing cookies. For more information on how to control cookies, visit your browser's help documentation.

For comprehensive information about our use of cookies, please refer to our Cookie Policy available on our website at ranchs-pizza.top.

9.3 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites not to track you. Currently, our website does not respond to DNT signals in a uniform way, as no universal standard for DNT has been established. However, California residents may exercise their opt-out rights under the CCPA/CPRA as described in Section 8.

10. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent. If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected]. We will investigate and take appropriate action, including deletion of the child's information.

Minors between the ages of 13 and 17 should not use our services without the supervision and consent of a parent or legal guardian. We encourage parents to monitor their children's online activity and to teach them about safe internet practices.

11. International Data Transfers

Pizza Ranch operates primarily within the United States, and the personal information we collect is stored and processed on servers located in the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to and processed in the United States, which may have different data protection laws than your country of residence.

By using our website and services, you consent to the transfer of your personal information to the United States. We take appropriate steps to ensure that any international transfers of personal data are carried out in compliance with applicable data protection laws and that your information remains protected to a standard consistent with this Privacy Policy.

If you are located in a jurisdiction with specific data transfer requirements (such as a country in the European Economic Area), and you have concerns about international data transfers, please contact us at [email protected] for more information about the safeguards we have in place.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other external services. These links are provided for your convenience and informational purposes only. We are not responsible for the privacy practices or content of any third-party websites.

When you click on a link to a third-party website, you leave our website and are subject to that website's privacy policy and terms of use. We encourage you to review the privacy policies of any third-party sites you visit. Pizza Ranch disclaims all responsibility for the privacy practices of third-party websites.

Third-party services that may be integrated into our website include, but are not limited to:

• Google Analytics (analytics)
• Meta Pixel / Facebook (social media and advertising)
• Payment gateway providers
• Delivery platform integrations
• Social media share buttons and plugins

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post a prominent notice on our website for a period of time following the change
• Send a notification to your registered email address (for significant changes)

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should discontinue your use of our services and contact us to request deletion of your personal information.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version will always be available at ranchs-pizza.top.

14. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your inquiries promptly and thoroughly.

When contacting us regarding a privacy request, please include the following information to help us process your request efficiently:

• Your full name and contact information
• The nature of your inquiry or request
• Any relevant account information (username or email address associated with your account)
• A description of the specific information or action you are requesting

15. Filing a Complaint with Regulatory Authorities

If you believe that we have not adequately addressed your privacy concerns or have violated applicable privacy laws, you have the right to file a complaint with the appropriate regulatory authority. We encourage you to contact us first to allow us an opportunity to resolve your concern directly.

15.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection and privacy enforcement in the United States. If you believe your privacy rights have been violated, you may file a complaint with the FTC:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Residents — California Privacy Protection Agency (CPPA)

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may contact the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

15.3 California Attorney General

California residents may also file a complaint with the California Attorney General's office regarding potential violations of the CCPA/CPRA:

• Website: oag.ca.gov/privacy
• Phone: 1-800-952-5225

15.4 State Attorney General Offices

Residents of other states may file complaints with their respective state attorney general offices, many of which have consumer protection divisions that handle privacy-related complaints. We encourage you to contact your state's attorney general for guidance on filing a complaint in your jurisdiction.

16. California "Shine the Light" Law

Under California Civil Code Section 1798.83, also known as the "Shine the Light" law, California residents have the right to request information about whether we disclose their personal information to third parties for the third parties' direct marketing purposes. If you are a California resident and wish to make such a request, please contact us at [email protected] with the subject line "California Shine the Light Request."

17. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain personal information to third parties for monetary consideration. If you are a Nevada resident and wish to submit an opt-out request, please contact us at [email protected] with the subject line "Nevada Privacy Opt-Out Request." We will respond within 60 days of receiving your request.